13 Aug 2018 / by Brighton Office / in Bloggers, business, Challenges, KOLs, Marketing, PR, social media, travel, UK
Chinese KOLs – it’s not all about WeChat and Weibo
If you are trying to decide on the right Chinese Key Opinion Leader (KOL) or travel blogger to promote your tourism brand, you may be tempted to focus only on the number of followers they have on WeChat and Weibo, China’s most popular social media platforms. However, this is not necessarily the only, or even best metric, to consider to ensure you receive the high-quality coverage and targeted reach that you are looking for. Working with a Chinese KOL is a significant investment in both time and money, and it is important that the best returns are delivered. So how should you go about choosing the right one for you?
What is a follower on Weibo?
To start, let’s consider what exactly you are looking at when you consider followers on Weibo.
Weibo is a micro blogging platform (like Twitter) and has 431 million active monthly users. Every KOL worth his or her salt will state a number of followers. However, it’s often difficult to determine where these followers come from, and whether they are even real. Unfortunately, Weibo is plague ridden with zombie followers – fake users who infect accounts and falsely bolster follower figures. One way to check if a blogger has legitimate followers is by the engagements their posts receive – whether ‘Likes’, Comments’, or ‘Shares’. You also need to look at their posts to check they are well written and relevant.
Don’t underestimate ‘engagements’…
Engagements are important to consider. While follower figures tell you how many people MAY have seen a post about your attraction or destination, engagements confirm that there are Chinese internet users interested in the content. Users may ‘like’ a post to keep a virtual tab on future travel ideas, ‘share’ it to inform friends or family planning a trip, or ‘comment’ to find out useful travel information. Having said that, the level of engagement on Weibo is dropping in recent years so don’t be too disappointed with low levels of engagement.
‘Views’ can also be useful, but this information isn’t made public, meaning you will need to ask your blogger permission to see this statistic. Depending on your blogger’s popularity on social media, ‘views’ can rack up fast. It depends on the content. One of our bloggers, Liu Huan, who we brought over to the UK in May 2018, had over 337,000 users see her post about the beautiful RHS Wisley Gardens. She doesn’t have 337,000 followers herself on Weibo, but her post captured the imagination of others who shared/reposted it, thus racking up the views.
A ‘view’ doesn’t necessarily have to come from Weibo. Weibo posts can be forwarded to WeChat Moments, where WeChat users can share photos, videos, and lifestyle updates with family and friends. WeChat users can open a link to a Weibo post through WeChat Moments and Weibo will register this as a ‘view’.
Another way to get loads of ‘views’ is to have a post promoted on the Weibo side bar. Popular posts displayed here receive engagements in the hundreds of thousands. Of course, bloggers must pay for this privilege.
When is a view not a view?
However you shouldn’t take ‘views’ for granted. On Weibo, a ‘view’ is counted as such when a post is seen once – seen being the key word. Users can scroll or swipe past hundreds of posts on their dashboard (just as you may do every day on your Twitter feed), and Weibo registers this as a ‘view’. Users may not have read the post, but as far as Weibo’s concerned, they still viewed it.
What about WeChat?
WeChat is a bit trickier to navigate when it comes to bloggers. WeChat is a private platform (think more along the lines of Facebook and WhatsApp), so, if you want to follow what the blogger is saying about you on WeChat, you’ll need them to accept you as a WeChat friend first. Even then, you are not going to have access to views. WeChat (just like Facebook) doesn’t record views. It does, however, record comments and likes so that is a good way to understand the power of each post. You can also request the number of followers that the KOL has on WeChat.
Another problem with basing your decision on Weibo or WeChat follower figures is that you will have no idea who these people are or why they might be following that account. OK, so you can assume that, if your KOL is a professional travel blogger, many of their followers will be interested in travel. But how are you going to know whether they are interested in European travel? Or a trip to the UK? Or, indeed, currently thinking at all about their next trip at all?
The travel review site Mafengwo is targeted at people looking to book holidays. Mafengwo’s popularity is largely due to its user-generated content, especially the user-made travel guides of which there are now over one million on the site. This site receives over 25 million visits a month to its website and popular app. These visitors are researching travel ideas, and are looking for inspiration. Five of the most popular blogs are selected daily by Mafengwo to be featured on the homepage, and some blogs stay up there longer than a day depending on their engagements. If your blogger manages to get his/her work featured on the homepage of Mafengwo, their guide/recommendations could receive up to 50,000+ views, versus around 9,000 if they are not. It is a similar situation for other review sites, such as Qyer, Ctrip or TripAdvisor. One of our recent bloggers, Sicilia, reached the home page of Mafengwo, Qyer AND Ctrip with the same blog about her rail journey from London to Scotland on LNER, with views and engagements racking up into the thousands as a result.
Visitors to the site will also search by destination to find blogs relevant to their holiday. So, a blog about the UK will be served to people who are actually interested in the UK, and the blog will be up there forever. Users can even save the trip so they can replicate it exactly themselves, share it with their family and friends, and even buy elements of it directly from the website.
It’s difficult to determine how successful coverage by KOLs will be on WeChat and Weibo due to how widespread posts can be topically, and the fact we don’t know for sure what stage in the holiday planning process their followers are in. However, what we do know is 70% of Chinese travellers use online resources to help plan their trip, so selecting KOLs who are deliberately targeting travellers with their content in an environment such as Mafengwo, Qyer or Ctrip, where readers are actively seeking travel ideas, is obviously a more effective strategy than basing decisions on followers alone.
If you are interested in finding out more about working with Chinese travel KOLs, please contact us for a chat.
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